Position Summary: The Heritage Center Hówašte Program Manager, in consultation with The Heritage Center Director, is responsible for all aspects critical functions of the Hówašte Program and all other aspects of shop operations with the overarching responsibility of providing superior customer service, maximizing sales while providing maximum exposure to and opportunities for local artists, and enhancing the mission and image of The Heritage Center.
RESPONSIBILITIES AND DUTIES:
1. Ensuring the gift shop is operational during all advertised hours of operation
2. Customer service, including but not limited to greeting visitors, answering phones and attending the gift shop counter.
3. Oversees, coordinates, and performs all sales transactions and cash management.
4. Supervises all regular and seasonal gift shop staff and interns, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
5. Oversees and coordinates social media engagement efforts for The Heritage Center and its programs.
6. Coordinates with Community Relations/Tour staff on all aspects of providing an excellent visitor experience.
7. Assists with the development and implementation of operating budgets, policies, and procedures consistent with those of the organization.
8. Provides sales coordination and problem resolution for gift shop staff; performs direct sales and customer service as needed.
9. Monitors sales through the cash register and online platforms; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.
10. Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise to customers.
11. Inventory database management – All incoming items for the gift shop must be processed according to established guidelines, which include but are not limited to using a standardized numbering system, data entry at the time of order and management of gift shop POS software
12. Conducts quarterly and annual physical inventories.
13. Maintains knowledge of inventory and local artists, craftsmen, and vendors in order to provide quality-merchandising purchases, and to develop a positive rapport and reputation for the program.
14. Performs all ordering, and direct purchases from artists including use of gift shop POS software to determine inventory needs.
15. Conducts regular buying days both on and off site to purchase work from and provide assistance to Lakota and Oceti Sakowin artists to maintain shop inventory and ensure capacity-building program goals.
16. Maintains gift shop handbook, which includes all responsibilities, special offers, procedures, THC history and current press materials.
17. Gift shop merchandising, including but not limited to item placement and movement as well as working with appropriate staff for other needs.
18. Develop and implement a plan for “stocking” and marketing the online store, process online orders and maintain online inventory.
19. Prepares monthly reports that track revenue, expenses and inventory turnover.
20. Oversees area stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns.
21. Other responsibilities include, but are not limited to greeting guests, monitoring cleanliness of the buildings, assisting with events and other reasonable requests made by the Director. II.
1. Trains THC staff to assist with sales when necessary.
2. Develops a marketing plan that includes placement of ads, special offers, coupons, events and other incentives. This plan should be incorporated with other marketing plans and have measurable results.
3. Work with THC Staff to determine off-site sales opportunities and staffing of special events (both on-site and off-site).
4. Attendance at conferences / markets at the discretion of the Executive Director.
5. All staff should be available during openings and other events. III.
COVID-19 Era Special Functions
1. Coordinate plans and special arrangements for safe and socially distanced buying days and limited open hours.
2. Coordinate with THC staff to maintain 2 staff in the shop during all open hours
3. Coordinate with Museum Educator and other THC staff to create and promote opportunities for virtual engagement.
● Bachelor's Degree in Business, Lakota Studies or similar preferred. High School diploma or equivalent and 3-5 years of retail/sales experience, or comparable combination of college degree and experience and required. ● Supervisory experience required.
● Excellent interpersonal skills.
● Is self -motivated and works well in a positive team-like setting and mann
● Computer skills (Microsoft Office, Photoshop, digital photography, etc.) required
● Knowledge of point of sale software required.
● Attention to detail.
● Cash handling skills.
● Knowledge of Lakota arts and crafts.
● Excellent organizational development skills
B. Physical requirements: Ability to sit at a desk and use a personal computer, telephone or other desktop office equipment—70% of work time, standing and bending at the waist and lifting less than 5 lbs.— 28% of work time, bending at the waist and lifting 5-15 lbs. 2% of work time.
Starting Salary Range: 38,000-40,000. DOE Closing Date: Open until filled
Email or Submit; cover letter, resume and General Application with any supporting documents to:
Brenda Bad Heart Bull, Director of Human Resources Red Cloud Indian School 100 Mission Drive Pine Ridge, South Dakota 57770 email@example.com (605) 867-5491 ext. 2200